Combine Amazon Translate with Elasticsearch and Skedler to build a cost-efficient multi-lingual omnichannel customer care – Part 1 and 2 – Skedler Blog

I’ve just published a new blog post on the Skedler Blog.

In this two-part blog post, we are going to present a system architecture to translate customer inquiries in different languages with AWS Translate, index this information in Elasticsearch 6.2.3 for fast search, visualize the data with Kibana 6.2.3, and automate reporting and alerting using Skedler.

The components that we are going to use are the following:

  • AWS API Gateway
  • AWS Lambda
  • AWS Translate
  • Elasticsearch 6.2.3
  • Kibana 6.2.3
  • Skedler Reports and Alerts

System architecture:

You can read the full post – Part 1 – here: Combine Amazon Translate with Elasticsearch and Skedler to build a cost-efficient multi-lingual omnichannel customer care – Part 1.

Part 2 – here: Combine Amazon Translate with Elasticsearch and Skedler to build a cost-efficient multi-lingual omnichannel customer care – Part 2 of 2.

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